Fingerprints on the bypass
he could live with the decision because of the way he had been involved - and in fact that he was quite supportive…
There is co-design, and then there is co-design…
When you hear someone say they are running a “co-design process”, you might ask just how much involvement stakeholders…
Listening and the Politics of Humiliation
"Listening is the ultimate sign of respect. What you say when you listen speaks more than any words."
The Agony of Silence
...the pain of being silent is one of the keys to listening more effectively. But this insight doesn't make it any…
A hop, skip and jump into collaboration
Our insight is that we need to treat such situations more like a dance than a climb- taking a flexible approach allows…
The Presence of Trust
I’ve asked myself ... what is trust? Why is it so important in human relationships and human communication? How do we…
How to move from open warfare to solution-finding
Getting agreement among people is challenging. Sometimes we make it harder by focussing on opinions, rather than…
The Dilemma- a chip off the old bloke
In our experience, finding a chunk of the problem to focus on can be really useful - something that feels feasible,…
One thing the populist response to COVID tells us about collaboration
Time taken to co-define is always time well spent. What is your dilemma and to what extent do all stakeholders…